Amazing moment Yodel’s delivery driver throws a package at the door
It’s the astonishing moment when an alleged Yodel driver delivered a package by throwing it “10 feet in the air”.
CCTV from Kurt Pelz captured the moment the driver threw his package at his door about 3 feet from Corby’s house in Northamptonshire.
He claims the driver broke the package after throwing it at his front steps in Corby, Northamptonshire earlier this month.
The footage shows the courier walking from the back of the van, which was parked just outside the property.
The man arrives at the door at the front of the house, but instead of opening it and walking up the short path, he chooses to stop.
Raising his arm back, he aims for the front door and throws the package like a frisbee towards the door.
After narrowly missing the CCTV camera, a thud is heard as the package crashes to the ground.
Without hesitation, the courier begins to return to the van to continue his shift.
When Kurt opened the package to find the damaged contents, he immediately went to check his CCTV to see if he could get to the bottom of what had happened.
Furious at what he saw, Kurt shared the video on Twitter to get Courier’s attention, writing, “Yodel delivering a package, the contents are ruined.
“According to their automated system, it was delivered to me in person.
“My package peaked about 10 feet in the air before slamming my front door opening and ruining the contents but still no response!”
Little help was given to Kurt on Yodel’s online customer service page.
He was told, “You will have to contact the sender to get compensation for this.”
“Let them know about this situation.
“Once this is done, the sender will contact our relevant team on your behalf and together we will find the best solution.”
Speaking today, Kurt said, “I had to create a Twitter account and post the video on their page to get a response.
“The most recent message from them stated that they had tried to contact my daughter but were unsuccessful.
“They gave us a reference number to use and a complaints phone number.
“We had no joy in their response.
“The longest time I’ve been on hold is 45 minutes. “
This is not the first time in recent months that Yodel Couriers has come under fire for its customer service.
In November, a student was stunned when his courier left a note through his door, when he was not there, cheekily telling him to “be home” next time.
The Sun approached Yodel for comment.