Delivery company Hermes has changed its name following serious allegations

Hermès has announced a name change following a series of complaints.

The delivery company will now be known as Evri, and a national television campaign is expected to launch next week.

The change comes after a number of recent allegations of poor customer service and mishandling of packages.

Martijn de Lange, Chief Executive Officer, said: “This rebranding follows significant investments and two years of spectacular growth that have led our entire business to go through a major transformation programme.

“This is more than just a name change – it’s a statement of intent of our commitment to leading the way in creating responsible delivery experiences for ‘Evri one’, ‘Evri where’.

“It heralds a new culture and an even better way of doing things in an ever-changing world, building on our achievements and successes.”

Hermès changes its name. Credit: Alamy

According to reports, Evri will automatically enroll all of its 20,000 workers into a new £7million pension scheme as part of the move.

So-called “independent-plus” couriers will receive retirement plans as well as maternity and paternity packages.

Mr de Lange said: “When we first announced our SE+ model in 2019, we made a commitment to continue to grow our support for our independent couriers and we are proud to have been true to this and to to be at the head of the sector again.

This decision was welcomed by union bosses.

Speaking on the news, GMB Organizer Steve Garelick said: “This groundbreaking agreement is a huge step forward and will improve the work of GMB members.

“Tens of thousands of couriers will now have the security of knowing that their retirement plans are being taken care of.

“In the meantime, the right to maternity and paternity leave will break down the barriers that previously prevented people with children from entering the profession.”

The company has received a number of complaints about its services over the past few months.  Credit: Alamy
The company has received a number of complaints about its services over the past few months. Credit: Alamy

Amy Taylor was walking her dog in the woods in Carnwath, South Lanarkshire, Scotland, on November 23 when she saw the delivery driver piling up parcels into a large pile.

The 34-year-old said she asked what he was doing and he claimed he was just ‘sorting’ the packages. however, on her way home she found them abandoned in the woods – including a package addressed to her.

To add insult to injury, the nurse said she received a notification that her package had been delivered.

Today’s announcement also comes after video obtained by The Times shows workers throwing packages around delivery depots and over people’s fences.

In response to the allegations, the company said the findings were “without merit and do not reflect our business.”

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