Here’s how you can enjoy a safer online shopping experience
The holiday season is almost here and with it, sales, sales and more sales! Whether it’s in the mall or on your favorite e-commerce platforms, now is the perfect time to start looking for Christmas gifts for your loved ones (and you too!).
In addition to incredible price offers and a wide range of products, online shopping continues to be preferred by many because of the convenience it offers – just place an order and wait for it to arrive at your doorstep. However, some people tend to take advantage of the increase in online shopping activity, especially during the sale season, to defraud innocent shoppers with their money.
As stories of courier and shipping scams multiply on social media these days, Ninja Van Philippines listed some of the common tactics used by delivery scammers and ways to keep them at bay to ensure a safer online shopping experience, especially during 12.12 and other holiday sales.
Mail and Shipping Scams
While there has been an increase in the number of Filipinos using digital payment methods over the past year, cash on delivery (COD) is still the preferred payment method for Filipino consumers when it comes to shopping online. This is mainly attributed to the fact that many want to make sure of the condition of the product first before paying for it.
However, crooks are now finding ways to use COD payment for their own benefit. Usually, their tactics are to attract people or family members who help receive on behalf of customers to pay cash for packages that they did not purchase or do not match their intended purchases. To appear more convincing, they masquerade as legitimate online sellers on their fake websites or place fake ads on social media.
How to avoid it?: Ninja Van Philippines advises the public to be extremely vigilant when it comes to receiving shipments. Check if the package matches the Order ID on your mobile app and reject payment if anything looks suspicious. If you are expecting a package that requires a refund, let your family know what it is and when to expect them in case you are unable to receive them on your own.
Have you ever received a random text or phone call saying that you won a certain raffle or a certain contest and in order to receive your prize you have to pay the shipping cost on delivery? Now, before you get excited, it’s best to check the legitimacy of these claims first, as this is another modus operandi that scammers often use to deceive unsuspecting individuals.
How to avoid it? : The rule of thumb is, if it’s too good to be true, it must be a fraud, especially if you don’t remember entering sweepstakes or contests. To be sure, you can always contact the organizer who is running the promotion to inquire. It’s also a great way to let them know if crooks are using their name for illegal purposes. Finally, raffles and contests run by legitimate businesses won’t require you to pay a fee to claim your prize, which may be your biggest indicator.
Crooks are now also adept at using technology to deceive people. They send text messages or emails stating that you have a delivery to confirm or pick up at the post office, which contain a “confirmation” link that will unknowingly redirect you to a phishing website. Most of the time, these websites use URLs that look like those of reputable couriers. These sites will ask you to enter your personal information, including your bank details, to supposedly pay the costs of handling your package.
How to avoid it? : When you receive text messages or emails from unknown sources, do not download attachments or click links, especially if they ask for your personal data like passwords, credit card number, etc. as well as OTP codes. Always make sure to verify the sender’s email address and check the website URL carefully before entering any information.
Another thing you should be wary of these days is runners posing as employees of different courier companies to trick people into paying for things they didn’t order. With this, Ninja Van Philippines urges its customers to remain vigilant and always verify if you are transacting with an Authorized Ninja before receiving a delivery or making any form of payment:
After receiving your packages, get rid of your Air Waybill (LTA) to protect your personal data by cutting it up, wetting it and erasing details, or crossing out your personal information, QR code and code- bars with a marker.
To protect both its shippers and buyers, Ninja Van Philippines Philippines has worked closely with relevant stakeholders to combat these delivery scams. If you ever come across any suspicious packages or payment requests using the Ninja Van Philippines brand, reject the delivery and report it to Ninja Van Philippines.