I ordered £ 800 worth of Black Friday goodies but an EMPTY cardboard box showed up
A mum was furious after the £ 800 package she had ordered arrived – and it was just an EMPTY cardboard box.
Jen Mellor spent £ 550 on expensive GoPro gadgets, essential to her job, during the Black Friday sales.
The professional blogger, 41, ordered a set of camera accessories for £ 474.99, a 32GB memory card for £ 23.99, a media mod for £ 75, a suction cup camera mount for £ 39 £, a protective case for £ 55, a flexible camera mount for £ 22.99, £ GoPro subscription at £ 49.99 and display at £ 79.99.
She saved just over £ 265 with a slew of discounts, bringing the total to £ 555.43.
Jen said she received several emails from UPS, who delivered the package, informing her that her package was going to be delivered late.
And so Jen was surprised when he arrived on Wednesday morning.
The blogger, from Nottingham, said: “I get a lot of packages thanks to my job and the couriers know me.
“And now, because of Covid, they just leave it on the doorstep and wait for you to answer the door.
“When I started picking it up, it was long gone.”
Jen said that upon retrieving the box – which should have weighed 2.8 kilograms – from her front steps, she noticed it was unusually light.
She said: “I didn’t expect it to be GoPro cameras, so when it was so light I just assumed it was something else, and on top of that some companies can waste so much packaging these days. “
Jen added, “But I thought ‘I feel like there’s nothing in there.”
She pulled the tape off – what Jen said, looking back, seemed to have been applied in a hurry, and realized there was a giant gash across the box.
She said: “I saw that cut and just thought ‘wait, this box looks empty – something’s wrong”.
“I opened it and the only thing inside was the piece of paper telling me everything that should have been in it.”
Jen said the package, which had traveled from Norway to her home in the Midlands, appeared to have been tampered with.
She said: “At first I was just shocked enough, I didn’t necessarily think it had been stolen.
“Then I looked at the tracking number and it was the only one given to me, so it had to be there.”
Jen explained that she also received an email from UPS saying her package had been delivered.
And the mother doesn’t know how potential thieves might have guessed what was inside.
She said the only suggestion that it could have been something electric is a label on the box stating that the package contains batteries.
She added: “I don’t really know what happened, on the box it says he’s from the Netherlands – I don’t know how many hands he goes through before reaching me.”
And the mother, who lives with her son and partner, is frustrated with spending over £ 500 without any of the equipment she needs to work.
She said: “I don’t even have the empty cardboard box because UPS picked it up today as part of their investigation.
Jen has filed a complaint with GoPro and UPS, who are investigating the incident.
She also notified Nottingham Police and the Sun has contacted the force for comment.
A UPS spokesperson said, “Customer service is extremely important to us, and we take late or non-delivery of any item very seriously.
“We are working with the recipient and the sender to resolve this issue quickly.
GoPro has been contacted for comment.
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