Royal Mail, DPD and Hermes warning of false delivery messages issued to Scottish homes

Scots have been advised to keep an eye out for fake texts and emails sent by crooks posing as couriers.

Scots are getting messages that apparently come from big companies like Royal Mail, Hermes and DPD – but they actually come from crooks trying to steal their money.

In many of these fake texts, users are asked to follow a link in order to track an alleged package, but doing so can give scammers access to your personal and financial information.

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Trading Standards Scotland is warning Scots of what to watch out for when trying to determine whether the messages they receive are legitimate or fake, as reported by the Daily Record.

Tips include checking for spelling or grammar errors and checking texts or emails for impersonal greetings that don’t mention the user’s name.

Trading Standards Scotland said: “Fraudulent delivery messages usually ask you to act urgently to avoid losing a package.

“Beware of any message that appears to come from a business or official organization and tells you that you must provide your contact details or payment within a certain timeframe.”

How to spot a fake text

Fake messages often seem at first glance to come very clearly from the companies they claim to be, which is why it is important for Scots to be able to recognize the telltale signs of a scam text or email.

These are often sent from a number that has masked the sender ID, or leads to a cloned Hermes, Royail Mail or DPD site.

They might look like the following messages:

  • Your package has an unpaid shipping charge of £ 2.99. Pay now by pressing this link … If you are not paid, a return to sender will be requested.
  • Freight payment for your package has been refused. In order for your package to be delivered to your desired destination point, you need to pay an additional delivery charge of £ 1.99. Pay the freight.
  • Your Royal Mail package is awaiting delivery. Please confirm the settlement of 1.99 (GBP) using the following link …
  • We are sorry to inform you that your package arriving on 03/25/21 will be returned. This can happen when the recipient’s address is incorrect. To reship please complete the form: Resend Your Package.
  • We attempted to deliver your package at 12:35 p.m. on 03/25/21 but no one was available. Your package has been returned to our depot and you must reschedule the delivery of your package by clicking here …
  • DPD: Sorry, we missed you. To book your delivery for another day, please visit this link

How do I know if a message about a delivery is a scam?

The Royal Mail will never send you an unexpected text or email asking for personal or payment information.

They do not collect shipping costs by email or SMS. If you need to pay extra shipping cost, they will display a card at your door to let you know.

Fraudulent emails often use impersonal greetings such as ‘Dear Royal Mail Customer’ and may contain spelling and grammatical errors.

Fraudulent delivery messages usually ask you to act urgently to avoid losing a package.

Trading Standards Scotland said: “Beware of any post which appears to come from a business or official organization and tells you that you must provide your contact details or payment within a certain time frame.”

What should I do if I receive one of these messages?

The purpose of these messages is to obtain your personal data and payment information.

They often ask you to click on a link, which will lead to a website with an official-looking branding and logos.

Trading Standards Scotland said: “Never click on links in unexpected emails or text messages and never enter payment or personal details.

“If you are unsure whether a message about a delivery is genuine, contact the company using the contact details found on their official website or in a phone book.

“Report all scams to Advice Direct Scotland using their free consumer hotline: 0808 164 6000 or through their online reporting tool at www.scamwatch.scot.

“If you have lost money or are concerned that you have given your bank details to crooks, contact the Scottish Police on 101.”


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